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PSJ customer reviews
United Kingdom

Excellent Service

Date: May 22, 2017


Personal Shopper Japan proxy shopping service review title

  • Excellent Service (1)


Where are you from, and what’s your name?

  • Canada, Xiao


What did you buy from Japan through our personal shopping service?

  • Sophnet Parka


Please tell us about your experience with personal shopper service

  • I bought a jacket from the Soph store in Tokyo. Its a limited item so I have asked J to go when the store opens to make sure he could get one for me and he showed up 15 min before the store opens.

    The service was excellent and the packaging for shipping was very nicely done. I had some problem with the delivery, but J was very helpful when I have requested assistant from him.

    He always replied to my emails and requests promptly and was very nice through all this process.

    I am looking forward to buy with him again.


From Personal Shopper Japan

  • Mr.Xiao,

    Thank you very much for the feedback.
    About delivery problem, sorry for inconvenience, we did the best we can and finally turned out to be no problem.
    We’ve experienced delivery problem before (around 0.5%), but all customers received the parcel with no problem with all cases.
    Speed and appropriate reaction is important for this issue, but we could solve the problem.

    Hope we can receive new request from you soon !

    Best Regards,
    Ninja J


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