Inquiry / Contact form for Japan buying service
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No auto-reply bots - always personalized assistance from our dedicated Japanese staff.
We provide discreet and personalized service as experienced professionals.
If you're looking for something specific, please don't hesitate to let us know.
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Just Put URL and "tell me total cost" is OK. Simple is best.
Please attach pictures if you have any, this will help us a lot.
We CANNOT ship Perfumes. Please see "Prohibited items" below.
Please tell us about you.
If you couldn't receive our confirmation mail within 5 minutes, maybe the mail address was wrong.
Yes, we are
> Operating Normally <
Can you visit the department store and buy this limited-model Cartier watch?
Please pre-order this item for me. Can you combine all items in one package?
I need a quotation for buying a Used Louis Vuitton bag, and the item number is M40155.
Can you buy this item? They can only accept Cash on delivery/bank wire transfer payment.
We CANNOT Ship Prohibited items, please find other services.
Hair Colors, Nail Gels, Lighter, Model Gun
Customer Reviews We have received many excellent reviews from our customers since April 2011.
Absolutely fantastic! I really can’t praise you enough, thank you.
Such a great service, fast at replying to questions …
Ninja J the best!
You guys are the best! If not for you guys would not have gotten my shoes unless I travelled to …
Best Service experience!
First time using a personal shopper to get my items and was unsure of what to do. They guided me …
Super service 2
I allways like to buy high quality items.so i searched so many online shops & sites to buy what i …
Ancora Transformers giapponesi!
Finalmente ho ricevuto il pacchetto che conteneva altri due bellissimi Transformers usciti solo in Giappone per la serie Victory: Kakuryu …
Personal In Store Shopping
Ninja J was good in replying emails even during Golden Week, and put me at ease when I was looking …
PSJ was nothing but kind, helpful, and reliable. I’ll definitely be using them again! …
Amazing Service (6)
I cannot compliment this service enough. Their customer service is amazing. They are in contact every step of the process …
Flawless services and fast shpping
I was very pleased to find and use this website. The Ninja J team are polite and fast at giving …
Excellent and Invaluable Service!!
I didn’t know where to find these rare items in their original Japanese VHS counterparts at least for collection purposes …
Excellent Service (13)
Best shopping service I have ever used. Totally love their professionalism. I asked them to buy the limited items that …
Great service (14)
First timer in shopping through third party shopper and im very happy with Ninja J and team’s service. Very fast …
Really good service & Fast shipment!Answered all my questions very patiently and appropriately, I’ll keep using their service for more …
Great Response Quick Delivery
Been wanting to buy something from Japan for Years. But don’t know anybody from there. Last resort is to Google …
Fast Replies & Excellent Service
PSJ replied within a day to my inquiry and everything was pretty smooth ordering from them. The package came with …
If the main form is not working, please use the second request form below.
Second-Hand Dealer License in Japan
We have the Right Eyes For your items
Our basic item check saved many of our customers.
Our CEO is a licensed Second-Hand dealer, specialized in High Fashion / Jewelry / Watch Brand items, such as Louis Vuitton, Cartier, Grand Seiko, Rolex, Audemars Piguet.
Licensed by the Japanese Police Department after carefully checking company background and CEO’s career.
Request Form For Japan Buying Service
The Best Japan Buying Agent
Top FAQ Popular Questions
|1||CAN YOU MARK ITEM AS “GIFT” ?||Yes, we can. Please tell us to do so when we ask for your address for shipping.|
|2||CAN YOU COMBINE SHIPPING ?||Yes, we usually do combine shipping without additional cost. You can buy from many stores at once, and ship it to you together in one box to save shipping cost.|
|3||CAN I ORDER PRE-ORDER ITEMS ?||Yes. With a pre-order charge of 1500 YEN (minimum, around 1 month, for longer pre-order, charge will vary) We can buy a pre-order item for you, and let you know when we've received the item. Longest pre-order item so far = 14 months.|
|4||CAN I PLACE A LARGE ORDER ?||Yes. We had the following request for large order in the past. Light Bulbs x 400 EFA15EN/12-R Bento Boxes x 200 Snacks x 200 (chocobi) Kitkat Green tea flavor x 244 Other requests Used High Brand Bags around 60 pcs electric parts over 100 pcs car parts more than 100 parts trading cards over 50 pcs We are ready to accept these big quantity requests anytime.|
|5||WILL YOU PROVIDE TRACKING NUMBER ?||Yes. We never ship items without a tracking number.|
|6||HOW DOES YOUR PERSONAL SHOPPER SERVICE WORK ?||Find our Easy to Follow steps below: Contact us through a form and request what you are looking for. Our staff will search internet, auction, and retail store to get best price for you. Our staff will reply you via e-mail, with simple estimation. If you agree with the total fee, send confirmation via e-mail (“BUY”) Our staff will send you Paypal invoice Pay the invoice amount Our staff will buy your item(s) Item(s) will be delivered to our office We’ll repack properly for international shipping (avoid any damage during shipment) Our staff will send you weight and shipping cost after repack completed Our staff will send you Paypal invoice for international shipping cost Pay the invoice for international shipping cost We’ll ship the item We’ll send you mail about shipment completion mail with tracking number Wait for the package! Please leave feedback of your shopping experience with us !|
|7||IF YOU COULDN’T BUY THE ITEM, THEN CAN I GET REFUND ?||Yes, of course. We’ll refund all costs, including our charge. However, if there was a staff travel charge applied, then we won’t be able to refund this portion of the costs. Apologies in advance for inconvenience.|
|8||CAN I TRACK MY PACKAGE ?||Yes, of course. We never ship items without tracking number. We will advise you of the tracking number once we have shipped the item.|
|9||HOW LONG WILL IT TAKE TO RECEIVE MY ITEM ?||Usually, from store to our office takes around 2-3days, and after receiving the item, we’ll generally ship within 1-3 business days. Best Case Scenario – from store to our office two days repack and ship from our store one day International shipping (depends on your location, but 3 – 7 days if Asia Region)|
WHAT WE CANNOT SHIP
We cannot ship the following items: Prohibited Items
Zippo (we can ship outside case only)
Because of limitation by law, flammable items.
Why Choose Personal Shopper Japan
100% Money Back Guarantee
No Problem when item is Sold Out
We’ll refund all costs in case of sold out.
If we couldn’t buy your item if it sold out, or for any other reason, we’ll refund all costs to you immediately.
*for normal items only, for auction items, or if staff traveling is needed, there will be a cost.
Our experienced repacking service
Good Protection for During Shipping
Our experienced repacking service will protect your items during international shipping.
Our Experience in Repacking for over 7 years saves our customers over 240 cases of damaged items during shipping.
Second-Hand Dealer License
Right Eyes For your items
Our basic item check saved many of our customers.
Our CEO is a licensed Second-Hand dealer, specialized in High Fashion / Jewelry / Watch Brand items, such as Louis Vuitton, Cartier, Grand Seiko.
Licensed by the Japanese Police Department after checking company background and CEO’s career.
Personal shopper Japan provides one of the best Japan buying services. It is a Japan buying agent providing customers with the best quality Japanese product with an easy buying and shipping process.