After the items have arrived at our warehouse, we may inspect/check the items in order to verify the contents. At this time, we might remove or add packaging if we judge its necessity.

Personal Shopper Japan will perform a check/verification of the items to ensure there is no apparent discrepancy between the items received and the description of the items stated by the seller. The item description refers only to the text written by the seller and does not include the result of the automatic translation.

Personal Shopper Japan cannot conduct verification of details that were not included in the item Description, verification that requires specialist item knowledge such as brand authenticity.

If, as a result of the verification process, Personal Shopper Japan finds that the actual items are clearly different from the details in the item description of the seller, Personal Shopper Japan will negotiate with the Seller of the items on behalf of the customer for the return of the items, and may request a possible refund.

Personal Shopper Japan shall refund to the customer the amount of the refund that Personal Shopper Japan receives from the seller as a result of the negotiations.

Personal Shopper Japan shall fulfill the item delivery process under the responsibility of the customer and in accordance with the customer’s instructions. Therefore, Personal Shopper Japan shall not bear any responsibility whatsoever for information relating to export and import, such as the item name, item price and item quantity. written on the invoice, or for the tariff amount incurred on the basis of the said information, or measures such as import bans. imposed by the destination country. The customer shall be liable for and pay all tariffs incurred upon the import of the items. and taxes levied by the destination country.