Personal Shopper Japan is not a party to the carriage contract entered into with a carrier for carriage of an item. Personal Shopper Japan bears no responsibility whatsoever for loss suffered by the non-delivery, delay, or damage.
For accidents during postage, all costs, charges, fees, and taxes that may accrue before and after the shipment is made are to be borne by the customer.
The customer hereby grants authority to Personal Shopper Japan to enter into a postage contract in the customer’s name.
In case of any dispute or fraudulent action, our company will try to contact the auction seller.
If the problem is not resolved, we will make a complaint to the auction Web site and let you know the complaint results.
If you are not satisfied and wish to pursue your claim through the judicial process, we may help you locate a local attorney.
Note that all legal disputes due to an auction transaction will be in a court located in Japan, and you will bear all costs of such a process.
After Personal Shopper Japan has purchased the item requested from the customer, Personal Shopper Japan can’t accept order cancellations.
Japanese law shall govern the Terms of Service and separate terms. If any dispute arises in relation to the Terms of Service or the separate terms, Yokohama District Court shall be the agreed exclusive jurisdictional court of the first hearing.
Personal Shopper Japan is responsible for purchasing and delivering items specified by a customer and is not responsible for describing received items, defect liabilities or other seller-based demands.
Personal Shopper Japan is not affiliated with any of the auction sites, subsidiaries, or other companies mentioned on this website.
Please ensure that the item is really what you are looking for before sending a request to us.
After the items have arrived at our warehouse, we may inspect/check the items in order to verify the contents. At this time, we might remove or add packaging if we judge its necessity.
Personal Shopper Japan will perform a check/verification of the items to ensure there is no apparent discrepancy between the items received and the description of the items stated by the seller. The item description refers only to the text written by the seller and does not include the result of the automatic translation.
Personal Shopper Japan cannot conduct verification of details that were not included in the item Description, verification that requires specialist item knowledge such as brand authenticity.
If, as a result of the verification process, Personal Shopper Japan finds that the actual items are clearly different from the details in the item description of the seller, Personal Shopper Japan will negotiate with the Seller of the items on behalf of the customer for the return of the items, and may request a possible refund.
Personal Shopper Japan shall refund to the customer the amount of the refund that Personal Shopper Japan receives from the seller as a result of the negotiations.
Personal Shopper Japan shall fulfill the item delivery process under the responsibility of the customer and in accordance with the customer’s instructions. Therefore, Personal Shopper Japan shall not bear any responsibility whatsoever for information relating to export and import, such as the item name, item price and item quantity. written on the invoice, or for the tariff amount incurred on the basis of the said information, or measures such as import bans. imposed by the destination country. The customer shall be liable for and pay all tariffs incurred upon the import of the items. and taxes levied by the destination country.
Last modified on 23rd March 2021
Previous version 2: 15th June 2015
Previous version 1: 17th April 2012