Request Form for buying from Japan
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Request Form For Japan Buying Service
The Best Japan Buying Agent
If the main form is not working, please use the second request form below.
Second-Hand Dealer License in Japan
We have the Right Eyes For your items
Our basic item check saved many of our customers.
Licensed by the Japanese Police Department after carefully checking company background and CEO’s career.
Top FAQ Popular Questions
|1||CAN YOU DECLARE LOWER VALUE ?||Yes, we can. Please add a customs declaration customization option when we'll tell you the shipping cost. Then we can declare as you say.|
|2||CAN YOU MARK ITEM AS “GIFT” ?||Yes, we can. Please tell us to do so when we ask for your address for shipping.|
|3||CAN YOU COMBINE SHIPPING ?||Yes, we usually do combine shipping without additional cost. You can buy from many stores at once, and ship it to you together in one box to save shipping cost.|
|4||CAN I ORDER PRE-ORDER ITEMS ?||Yes. With a pre-order charge of 1500 YEN (minimum, around 1 month, for longer pre-order, charge will vary) We can buy a pre-order item for you, and let you know when we've received the item. Longest pre-order item so far = 14 months.|
|5||CAN I PLACE A LARGE ORDER ?||Yes. We had the following request for large order in the past. Light Bulbs x 400 EFA15EN/12-R Bento Boxes x 200 Snacks x 200 (chocobi) Kitkat Green tea flavor x 244 Other requests Used High Brand Bags around 60 pcs electric parts over 100 pcs car parts more than 100 parts trading cards over 50 pcs We are ready to accept these big quantity requests anytime.|
|6||WILL YOU PROVIDE TRACKING NUMBER ?||Yes. We never ship items without a tracking number.|
|7||HOW DOES YOUR PERSONAL SHOPPER SERVICE WORK ?||Find our Easy to Follow steps below: Contact us through a form and request what you are looking for. Our staff will search internet, auction, and retail store to get best price for you. Our staff will reply you via e-mail, with simple estimation. If you agree with the total fee, send confirmation via e-mail (“BUY”) Our staff will send you Paypal invoice Pay the invoice amount Our staff will buy your item(s) Item(s) will be delivered to our office We’ll repack properly for international shipping (avoid any damage during shipment) Our staff will send you weight and shipping cost after repack completed Our staff will send you Paypal invoice for international shipping cost Pay the invoice for international shipping cost We’ll ship the item We’ll send you mail about shipment completion mail with tracking number Wait for the package! Please leave feedback of your shopping experience with us !|
|8||IF YOU COULDN’T BUY THE ITEM, THEN CAN I GET REFUND ?||Yes, of course. We’ll refund all costs, including our charge. However, if there was a staff travel charge applied, then we won’t be able to refund this portion of the costs. Apologies in advance for inconvenience.|
|9||CAN I TRACK MY PACKAGE ?||Yes, of course. We never ship items without tracking number. We will advise you of the tracking number once we have shipped the item.|
|10||HOW LONG WILL IT TAKE TO RECEIVE MY ITEM ?||Usually, from store to our office takes around 2-3days, and after receiving the item, we’ll generally ship within 1-3 business days. Best Case Scenario – from store to our office two days repack and ship from our store one day International shipping (depends on your location, but 3 – 7 days if Asia Region)|
|11||CAN I PAY WITH MY CREDIT CARD ?||Yes, you can. However, if you would like to use the safest payment option, please use PAYPAL instead. We will send you the invoice through PAYPAL, and after receiving your invoice mail, you can just click “pay now” and use your credit card safely.|
|12||AFTER PAYMENT, HOW SOON YOU CAN BUY MY ITEMS ?||Usually we can purchase your item within 24 hours from when you paid our invoice.|
|13||WILL YOU TELL ME WHEN THE ITEM HAS BEEN SHIPPED TO YOU ?||Usually not. The reason being that most of the items will be arrive at our office around 3-5 days after we order your item. We usually send an e-mail to you AFTER we have received the item, as we need to notify you of the international shipping costs.|
|14||HOW DOES PAYMENT WORK?||Please pay through PAYPAL, and you can use your credit card to pay. You don’t need PAYPAL account to pay us. We can also accept bank wire transfer.|
|15||DO YOU TAKE PHOTOS BEFORE SENDING ITEM OUT?||There’s photo option service. Please find the details below: http://buy2japan.com/charge/ Take picture and send We’ll take a picture and send to you via e-mail before shipping out your items. 500 YEN per request|
|16||HOW MANY DAYS WILL IT TAKE TO SINGAPORE ?||If you used EMS, then usually 3 – 5 days from our office to Singapore. Best case was 24 hours after we shipped the item.|
|17||HOW LONG WILL IT TAKE TO INDONESIA ?||With EMS, from our office to Indonesia = around 5-7 days. Best case was 4 days. normal air will be around 9-11 days.|
|18||HOW LONG WILL IT TAKE TO HONG KONG ?||Usually 3-4 days from our office.|
|19||I’M FROM MALAYSIA, CAN YOU SEND TO MALAYSIA ?||Yes, of course. We have many customers from Malaysia already.|
|20||CAN I MEET NINJA J?||Yes, you can meet Ninja J if you’re near Yokohama. Some customers have already met and know how Ninja J looks|
|24||HOW DO I PROCESS TO ORDER THE ITEM ?||easy steps to buy items from Japan without any difficulties. Send us request through request form Wait for our reply… Quote and information for your request Confirm Order and Pay with your Credit Card or Paypal We’ll buy items for you We’ll repack items with bubble wrapping for protection during international shipping. Our staff will send you weight,international shipping cost, etc. Confirm Shipping and Pay We’ll ship items to you, and tell you tracking number. You can track your package anytime ! You’ll receive your package, and leave us feedback Thank you for using service.|
|25||WHICH SHIPPING COURIER SERVICE DO YOU USE ?||Mainly Japan Post. EMS = Express shipping AIR = Normal Air Shipping SAL = Economy Shipping We can also use DHL FEDEX Upon your request.|
|26||DO I NEED PAYPAL ACCOUNT TO PAY ?||No. You can pay with your credit card through paypal. We’ll send you invoice, and all you have to do is to fill paypal form and click pay. If you had paypal account, then should be easier.|
|27||HOW CAN I PAY YOU ?||Please pay our invoice (send via e-mail) with Paypal Please. – we have Paypal verified account. We'll send an invoice to you and you can pay with paypal or your credit card. You can pay our invoice with your credit card. We also accepts bank wire transfer for high cost items.|
|28||CAN I BUY FROM AMAZON.JP WITH YOUR SERVICE ?||Yes. We can buy from amazon Japan / amazon.jp.|
|29||CAN YOU BUY FROM AUCTION SITE ?||YES, we can buy from various auction sites, such as Yahoo auction, rakuten auction, mbok.|
|30||HOW MUCH IS YOUR CHARGE ?||10% of product purchase price, or minimum charge of 1500YEN here’s example. Total price of item(s) from one store and Service charge 3000 YEN = 1500 YEN (minimum 1500 YEN) 6000 YEN = 1500 YEN (minimum 1500 YEN) 15000 YEN = 1500 YEN (minimum 1500 YEN) 30000 YEN = 3000 YEN (10%) 500,000 YEN = 30,000 YEN (6%.discount for expensive items)|
|31||CAN YOU ACCEPT BANK WIRE TRANSFER PAYMENT ?||Yes, we can accept bank wire transfer payment. Bank admission charge will be around 6000 YEN to our Bank in Japan As paypal takes 4% of the total transaction amount, we recommend use bank wire transfer above 75000 YEN purchase.|
|32||WHAT ITEMS YOU CAN BUY ?||Anything (except illegal items) Used high brand items, Artwork, Car parts, used car, Game console, Handheld game device… Furniture, Souvenir, Book, Magazine, Anime Character goods, Anime DVDs… Old banknotes, Old coins, antiques…. you can request anything. so contact us first, and our staff will reply promptly. Some items are not allowed to be shipped by Air, so please check Air shipping regulation.|
|33||WHAT SHIPPING METHOD AVAILABLE ?||We can ship to you using any available services. You can choose yourself – comparing cost and performance.|
|34||SHIPPING RATES ?||we use the standard shipping rates of Japan Post for standard requests. (EMS, express international air shipping) International shipping costs depend on the weight. You can check here (EXPRESS shipping).|
|35||CAN YOU SHIP TO MY HOME ?||We ship worldwide. Please see here for detailed information.|
|36||I DON’T KNOW EXACTLY WHAT THE ITEM I WANT IS. CAN YOU HELP ME FIND IT?||Yes. We can help you to find exact item and you the choice is yours as to whether you choose to buy it from us. Of course, we would be glad to meet your requests though! example : I saw a picture in Tokyo station, with Mt.Fuji and Sun, which one is it ?! I want picture from same artist !|
|37||HOW MUCH IS 1 YEN ?||Currency conversion rate varies time by time, but 1 YEN is Around 0.0085 USD. 1 USD is therefore Around 120 YEN Please check the currency conversion rate with google etc.|
|38||ARE YOU JAPANESE ?||Yes, we are all Japanese, living in Osaka, Japan.|
|39||Is It Possible To Buy Items (Clothes) Which Are Only Available Offline - In Store In Japan?||Yes. There will be staff traveling charges depends on the store location.|
|40||CAN YOU PURCHASE FROM MERCARI JAPAN?||Yes, we can.|
|41||CAN YOU BUY FROM C2C SITES?||Yes, we can buy from C2C sites in Japan, for example, mercari, rakuma, fril.|
|42||CAN YOU SHIP WITH DHL?||Yes.|
|43||CAN YOU TELL HOW MUCH PLEASE BEFORE I BUY||Sure of course. We’ll send you estimation first, and you can decide.|
|44||WILL THERE BE ANY PROBLEM CLEARING THE CUSTOMS ?||It's buyer's responsibility. Please check rules by yourself, and place order to us. We cannot pay customs tax to your government. So, All we can do is, Declare as the buyer says. (please add customs declaration customization option service) Declare lower value as the buyer says. (please add customs declaration customization option service) of course INSURANCE CAN COVER only till DECLARED VALUE means, if you bought 10000 USD diamond and declare as 100 USD, then insurance will cover 100 USD, NOT 10000 USD. And, no one can import prohibited items, so please check by yourself carefully before place order. We know Japanese government’s Customs tax and prohibited items very well, but we don’t know about your government’s rule. So please check by yourself, and prepare for customs tax if any.|
|45||AM I GOT CONFIRMATION EMAIL AFTER PAY? IF I NOT BEEN RECEIVE THE CONFIRMATION EMAIL, HOW CAN I CHECK MY TRACKING?||After making your payment, please check your mailbox and you will receive another email from Paypal to notify you that the payment has been accepted. As the payment process is handled by Paypal, we will be notified by them once your payment has been approved. Therefore, it won’t be necessary for you to notify us that you have made the payment. You’ll get tracking number mail from us when we’ve completed shipment.|
|46||CAN YOU ACCEPT DEBIT CARDS?||Payment method = Paypal or Bank wire transfer So, if you could pay our invoice (from paypal) with your debit card, then Yes.|
|47||CAN WE PURCHASE MP3 MUSIC SUCH AS JAPAN ITUNES ON HERE?||Sorry to say No. We can buy some game save data / from yahoo auction etc, but not mp3.|
|48||I CAN'T SEEM TO TYPE IN THE BUDGET AREA. MAY I KNOW THE FORMAT?||Please type with Numbers, in JPY, or USD.|
|49||PROHIBITED OR RESTRICTED ITEMS||Category Sub-category Examples of Nonmailable Articles Explosives and hazardous materials Gunpowers Fireworks, firecrackers, ammunitions Flammable liquids Lighter fuel Compressed gasses Fire extinguishers, aqualungs, dust removers (spray type), portable condensed oxygen, helium gas, gas stove burners for camping, gas for portable stoves, gas for lighters Oxidizers Bleach, peroxidative agents, oxygen generators for personal use Oxidizers Chloroform, insecticide transpirators (heat type) Poisonous substances Mercury Radioactive substances Plutonium, radium, uranium, caesium|
|50||CAN YOU CHANGE THE ITEMS WORTH WHEN SENDING TO AVOID CUSTOM FEES?||Yes. Please add customs declaration customization option.|
|51||IS IT OK CASH ON DELIVERY||Yes. We can buy COD payment items for you with some cost.|
|52||CAN YOU BUY ITEMS AVAILABLE IN JAPANESE STORES, MALLS, EXHIBITIONS, ETC. AND DELIVER IT TO ME OVERSEAS, OR YOU BUY ITEMS AVAILABLE ON JAPANESE ONLINE STORES ONLY?||We can buy in any Department store, Malls, Exhibitions. And yes, any online stores.|
|53||DO YOU OFFER COD SERVICE UPON ITEM ARRIVAL TO YOUR SITE AND BEFORE SENDING TO CUSTOMER?||Yes. We can buy from the service / site which only provides COD payment as payment method. We can receive COD items, pay for you, repack, and ship to you.|
|54||CAN YOU DO VERIFICATION OF A CELL PHONE NUMBER FOR THE GAME THAT CAN ONLY BE DONE IN JAPAN ?||Yes, we can, but please ask for cost estimation first.|
|55||CAN YOU GET THE STORE TO DELIVER DIRECT TO A JAPAN ADDRESS ?||Usually No. We can ship to hotel / where you are staying while in Japan. but AFTER receive the item and checked the item, we can ship to the address in Japan (we’ll need some additional cost though) Cannot ship to the FORWARDING ADDRESS such as tenso. because many stores prohibit sending to forwarding address. As you may know already, some forwarders are brainless, and caused a lot of problem with many good stores. So they really hate forwarders.|
|56||WHEN BUYING FROM SITES LIKE MERCARI, DOES EACH SELLER COUNT AS A DIFFERENT STORE ?||Yes. Because you have to receive items from different addresses, but you would like to combine all, right ? Then someone must gather all items and keep record of items list.|
|57||TO QUALIFY FOR COMBINED SHIPPING, MUST THE ITEMS BE BOUGHT AT THE SAME TIME? OR, CAN THEY BE SEPARATE PURCHASES?||There’s no limitation, but after 1st request is closed, then we’ll need + 500 YEN combine cost. But if you could place order once, then we’ll automatically combine.|
|58||CAN I CANCEL MY ORDER AFTER PAYMENT||Sorry, but cannot. Please tell us “cancel” before making payment to us.|
|59||WHERE IS YOUR HEADQUARTERS LOCATED?||Osaka and Yokohama, in Japan|
Customer Reviews We have received many excellent reviews from our customers since April 2011.
You don't need optional services usually. Most of the case, 10% standard charge is enough for us.
Optional Services We have flexible option services if you need.
|No.||Optional Services||Service detail and additional charges|
|1||Pre-Order Charge||Order Pre-order items for you. 1500 YEN per item(within around 30 days) for over 30 days, there will be an additional cost, depends on the item price and how long till the release date.|
|2||Customs Declaration Modification||1000 YEN per 1 box. We can declare as you say, for example, declare lower value for your items. Please note that insurance can cover till the declared value.|
|3||COD payment||Buy Cash On Delivery items for you. +1500 YEN per store|
|4||Bank wire transfer payment||Buy with bank wire transfer payment. +1500 YEN per store|
|5||Buy from P2P sites||Buy from mercari / rakuma / otamart. +1500 YEN per listing|
|6||Ask questions to the seller||Depends on what question you would like, but around + 1000 YEN.|
|7||Staff Travelling Charge||Travel cost charges will be applied if staff is required to physically go to the store/department to purchase your goods. Staff Travel charge = Start from 5000 YEN, depends on the place, date, how many items, items price. Buying in concert venue will be different cost, because not just travel, but have to be in the queue and buy the items, and we have to set schedule along with concert schedule time table. (around over 20000 YEN per 1 concert)|
|8||Many Items Charge||Buy many items (around 8 items.) will need additional cost,because human must check all items are OK / repack requires additional time. (depends on item price. for Cheaper items, many items charge will be higher than expensive items.) around + 1000 YEN (dependent upon item price, quantity)|
|9||Ticket Reservations / Purchases||Tickets are hard to find sometimes and need to go to the convenience store to issue/purchase these tickets. Also, time schedule is tight sometimes, so we have to handle these requests with high priority. Therefore, we will need to add a 3000 YEN charge for ticket requests. start from 3000 YEN per request, depends on tickets/requests. Ticket Reservations / Purchases + ticket distributor's charge|
|10||Special||Other special items (custom-made items/adult items / big items etc…) will incur additional charges. Please ask about these charges when you place your request. custom made item Adult item|
|11||limited item (1 person can buy 1 pc)||Depends on how hard to buy the item, but around + 2000 YEN|
|12||time certain service||When you have to buy at certain time, we can prepare staff for buying the item. Depends on when we have to buy the item, but around +4000 YEN|
|13||enter lottery||We can enter lottery for you with additional cost (depends on which lottery will it be)|
|14||digital data handling||Buy digital data (ex. Game ID, Special Code, Game Gems)|
|15||Take Picture of the Item||500 YEN per 1 picture Take picture of the item and send it to you (digital data)|
|16||Quick Handling||Quick handling: +1500 YEN per 1 request Usually, it takes around 3-5 days to ship out the item after we’ve received your item, but we’ll handle your item quickly and repack / ship within few days. (only available for normal items)|
|17||Add Extra Packaging||300 – +1000 YEN per 1 item Add more bubble wrap, padding/foam for protection (our standard packaging is already adequate but extra protection is added for some heavier items)|
|18||Add item after request closed||Add another item after you've paid the cost for purchase.|
WHAT WE CANNOT SHIP
We cannot ship the following items: Prohibited Items
Zippo (we can ship outside case only)
Because of limitation by law, flammable items.
Why Choose Personal Shopper Japan
100% Money Back Guarantee
No Problem when item is Sold Out
We’ll refund all costs in case of sold out.
If we couldn’t buy your item if it sold out, or for any other reason, we’ll refund all costs to you immediately.
*for normal items only, for auction items, or if staff traveling is needed, there will be a cost.
Our experienced repacking service
Good Protection for During Shipping
Our experienced repacking service will protect your items during international shipping.
Our Experience in Repacking for over 7 years saves our customers over 240 cases of damaged items during shipping.
Second-Hand Dealer License
Right Eyes For your items
Our basic item check saved many of our customers.
Our CEO is a licensed Second-Hand dealer, specialized in High Fashion / Jewelry / Watch Brand items, such as Louis Vuitton, Cartier, Grand Seiko.
Licensed by the Japanese Police Department after checking company background and CEO’s career.
Personal shopper Japan provides one of the best Japan buying services. It is a Japan buying agent providing customers with the best quality Japanese product with an easy buying and shipping process.