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Personal Shopper Japan FAQ
Best Personal Shopping Service In Japan

Here are the Questions and Answers for our services.

Learn more about our personal shopping service in Japan which is one of the best agents for proxy shopping in Japan.

TOP FAQ

WISE (transfer wise)

PayPal (Credit card / your paypal account)

Payoneer

Bank wire transfer

Bitcoin

Are available payment methods.

Yes. 

With a pre-order charge of 1500 YEN (minimum, around 1 month, for longer pre-order, charge will vary)

We can buy a pre-order item for you, and let you know when we've received the item.

Longest pre-order item so far = 14 months.

Yes.

We never ship items without a tracking number.

Yes.

 

We had the following request for large order in the past.

Light Bulbs x 400

EFA15EN/12-R

light bulbs

Bento Boxes x 200

bento box

Snacks x 200 (chocobi)

chocobi x 200

Kitkat Green tea flavor x 244

kitkat greentea

Other requests

Used High Brand Bags around 60 pcs

electric parts over 100 pcs

car parts more than 100 parts

trading cards over 50 pcs

We are ready to accept these big quantity requests anytime.

Yes, we can.

 

Please add a customs declaration customization option when we'll tell you the shipping cost.

Then we can declare as you say.

Yes, we can.

Please tell us to do so when we ask for your address for shipping.

Yes, we usually do combine shipping without additional cost.

 

You can buy from many stores at once, and ship it to you together in one box to save shipping cost.

FAQ

Yes. 

 

With a pre-order charge of 1500 YEN (minimum, around 1 month, for longer pre-order, charge will vary)

 

We can buy a pre-order item for you, and let you know when we've received the item.

Longest pre-order item so far = 14 months.

Yes.

 

We had the following request for large order in the past.

Light Bulbs x 400

EFA15EN/12-R

light bulbs

Bento Boxes x 200

bento box

Snacks x 200 (chocobi)

chocobi x 200

Kitkat Green tea flavor x 244

kitkat greentea

Other requests

Used High Brand Bags around 60 pcs

electric parts over 100 pcs

car parts more than 100 parts

trading cards over 50 pcs

We are ready to accept these big quantity requests anytime.

Yes.

We never ship items without a tracking number.

Find our Easy to Follow steps below:

  1. Contact us through a form and request what you are looking for.
  2. Our staff will search internet, auction, and retail store to get best price for you.
  3. Our staff will reply you via e-mail, with simple estimation.
  4. If you agree with the total fee, send confirmation via e-mail (“BUY”)
  5. Our staff will send you Paypal invoice
  6. Pay the invoice amount
  7. Our staff will buy your item(s)
  8. Item(s) will be delivered to our office
  9. We’ll repack properly for international shipping (avoid any damage during shipment)
  10. Our staff will send you weight and shipping cost after repack completed
  11. Our staff will send you Paypal invoice for international shipping cost
  12. Pay the invoice for international shipping cost
  13. We’ll ship the item
  14. We’ll send you mail about shipment completion mail with tracking number
  15. Wait for the package!
  16. Please leave feedback of your shopping experience with us !

Yes, of course.

We’ll refund all costs, including our charge.

However, if there was a staff travel charge applied, then we won’t be able to refund this portion of the costs. Apologies in advance for inconvenience.

Yes, of course.

We never ship items without tracking number.

We will advise you of the tracking number once we have shipped the item.

Usually, from store to our office takes around 2-3days, and after receiving the item, we’ll generally ship within 1-3 business days.
Best Case Scenario –
from store to our office two days
repack and ship from our store one day
International shipping (depends on your location, but 3 – 7 days if Asia Region)

  • Yes, you can.

    However, if you would like to use the safest payment option, please use PAYPAL instead.

    We will send you the invoice through PAYPAL, and after receiving your invoice mail, you can just click “pay now” and use your credit card safely.

  •  

Usually we can purchase your item within 24 hours from when you paid our invoice.

Usually not. The reason being that most of the items will be arrive at our office around 3-5 days after we order your item.

We usually send an e-mail to you AFTER we have received the item, as we need to notify you of the international shipping costs.

Please pay through PAYPAL, and you can use your credit card to pay.

You don’t need PAYPAL account to pay us.

We can also accept bank wire transfer.

There’s photo option service.

Please find the details below:

https://personalshopperj.com/our-charge/

Take picture and send

We’ll take a picture and send to you via e-mail before shipping out your items.

500 YEN per request

If you used EMS, then usually 3 – 5 days from our office to Singapore.

Best case was 24 hours after we shipped the item.

With EMS,

from our office to Indonesia = around 5-7 days.

Best case was 4 days.

normal air will be around 9-11 days.

Usually 3-4 days from our office.

Yes, of course.

We have many customers from Malaysia already.

Yes, you can meet Ninja J if you’re near Osaka.

Some customers have already met and know how Ninja J looks :)

Yes, we can.

 

Please add a customs declaration customization option when we'll tell you the shipping cost.

Then we can declare as you say.

Yes, we can.

Please tell us to do so when we ask for your address for shipping.

Yes, we usually do combine shipping without additional cost.

 

You can buy from many stores at once, and ship it to you together in one box to save shipping cost.

easy steps to buy items from Japan without any difficulties.

  1. Send us request through request form
  2. Wait for our reply… Quote and information for your request
  3. Confirm Order and Pay with your Credit Card or Paypal
  4. We’ll buy items for you
  5. We’ll repack items with bubble wrapping for protection during international shipping.
  6. Our staff will send you weight,international shipping cost, etc.
  7. Confirm Shipping and Pay
  8. We’ll ship items to you, and tell you tracking number.
  9. You can track your package anytime !
  10. You’ll receive your package, and leave us feedback
  11. Thank you for using service.

Mainly Japan Post.

EMS = Express shipping

AIR = Normal Air Shipping

SAL = Economy Shipping

We can also use

DHL

FEDEX

Upon your request.

No.

You can pay with your credit card through paypal.

We’ll send you invoice, and all you have to do is to fill paypal form and click pay.

If you had paypal account, then should be easier.

Please pay our invoice (send via e-mail) with  Paypal Please. – we have Paypal verified account.

We'll send an invoice to you and you can pay with paypal or your credit card.

You can pay our invoice with your credit card.

We also accepts bank wire transfer for high cost items.

ソリューション画像
 

Yes. We can buy from amazon Japan / amazon.jp.

YES, we can buy from various auction sites, such as Yahoo auction, rakuten auction, mbok.

10% of product purchase price, or minimum charge of 1500YEN

here’s example.

Total price of item(s) from one storeService charge
3000 YEN1500 YEN
6000 YEN1500 YEN
15000 YEN1500 YEN
30000 YEN3000 YEN
500,000 YEN30,000 YEN ( 40% discount for expensive items)

Yes, we can accept bank wire transfer payment.

Bank admission charge will be around 6000 YEN to our Bank in Japan

As paypal takes 4% of the total transaction amount, we recommend use bank wire transfer above 75000 YEN purchase.

Anything (except illegal items)

Used high brand items, Artwork, Car parts, used car, Game console, Handheld game device…

Furniture, Souvenir, Book, Magazine, Anime Character goods, Anime DVDs…

Old banknotes, Old coins, antiques….

you can request anything. so contact us first, and our staff will reply promptly.

 

Some items are not allowed to be shipped by Air, so please check Air shipping regulation.

We can ship to you using any available services.

You can choose yourself – comparing cost and performance.

we use the standard shipping rates of Japan Post for standard requests. (EMS, express international air shipping)

International shipping costs depend on the weight.

You can check here (EXPRESS shipping).

We ship worldwide.

Please see here for detailed information.

Yes. We can help you to find exact item and you the choice is yours as to whether you choose to buy it from us. Of course, we would be glad to meet your requests though!

example : I saw a picture in Tokyo station, with Mt.Fuji and Sun, which one is it ?! I want picture from same artist !

Currency conversion rate varies time by time, but
1 YEN is Around 0.0085 USD.
1 USD is therefore Around 120 YEN
Please check the currency conversion rate with google etc.

Yes, we are all Japanese, living in Osaka, Japan.

Any Questions Welcome.

If you would like us to add your question and answer in the FAQ section, then please send us a question from here.

Additional Questions by Customers

Yes.


There will be staff traveling charges depends on the store location.

Yes, we can.

Yes, we can buy from C2C sites in Japan, for example, mercari, rakuma, fril.

Yes.

Sure of course. We’ll send you estimation first, and you can decide.

It's buyer's responsibility.

Please check rules by yourself, and place order to us.

We cannot pay customs tax to your government.

So, All we can do is,

  1.  Declare as the buyer says. (please add customs declaration customization option service)
  2.  Declare lower value as the buyer says. (please add customs declaration customization option service)

of course INSURANCE CAN COVER only till DECLARED VALUE

means, if you bought 10000 USD diamond and declare as 100 USD, then insurance will cover 100 USD, NOT 10000 USD.

And, no one can import prohibited items, so please check by yourself carefully before place order.

 

We know Japanese government’s Customs tax and prohibited items very well, but we don’t know about your government’s rule.

So please check by yourself, and prepare for customs tax if any.

After making your payment, please check your mailbox
and you will receive another email from Paypal to notify you that the payment has been accepted.


As the payment process is handled by Paypal, we will be notified by them once your payment has been approved.

Therefore, it won’t be necessary for you to notify us that you have made the payment.

You’ll get tracking number mail from us when we’ve completed shipment.

Payment method = Paypal or Bank wire transfer

So, if you could pay our invoice (from paypal) with your debit card, then Yes.

Sorry to say No.

We can buy some game save data / from yahoo auction etc, but not mp3.

Please type with Numbers, in JPY, or USD.

CategorySub-categoryExamples of Nonmailable Articles
Explosives and hazardous materialsGunpowersFireworks, firecrackers, ammunitions
Flammable liquidsLighter fuel
Compressed gassesFire extinguishers, aqualungs, dust removers (spray type), portable condensed oxygen, helium gas, gas stove burners for camping, gas for portable stoves, gas for lighters
OxidizersBleach, peroxidative agents, oxygen generators for personal use
OxidizersChloroform, insecticide transpirators (heat type)
Poisonous substancesMercury
Radioactive substancesPlutonium, radium, uranium, caesium

Yes.

Please add customs declaration customization option.

Yes.

We can buy COD payment items for you with some cost.

We can buy in any Department store, Malls, Exhibitions.

 

And yes, any online stores.

Yes.

We can buy from the service / site which only provides COD payment as payment method.

We can receive COD items, pay for you, repack, and ship to you.

Yes, we can, but please ask for cost estimation first.

Usually No.

 

We can ship to hotel / where you are staying while in Japan.

 

but AFTER receive the item and checked the item, we can ship to the address in Japan (we’ll need some additional cost though)

 

Cannot ship to the FORWARDING ADDRESS such as tenso.

 

because many stores prohibit sending to forwarding address.

As you may know already, some forwarders are brainless, and caused a lot of problem with many good stores.

So they really hate forwarders.

Yes.

 

Because you have to receive items from different addresses, but you would like to combine all, right ?

 

Then someone must gather all items and keep record of items list.

There’s no limitation, but after 1st request is closed, then we’ll need + 500 YEN combine cost.

 

But if you could place order once, then we’ll automatically combine.

Sorry, but cannot.

Please tell us “cancel” before making payment to us.

Osaka and Yokohama, in Japan